Pay Page Redesign

Redesign of the Invoices payment flow & buyer experience

Role

Product Designer

Date

2022

A massive undertaking and the largest project I worked on during my tenure at Square, both from the scope of the design work itself to the scale of the business impact.

As the cornerstone of the entire Invoices product, it had long been overlooked and ignored due to an org-wide aversion to not wanting to make major changes to an experience that may negatively impact Seller's businesses. I was graciously granted the pleasure of undertaking this work, and set out to redesign the payment pages and entire buyer experience of receiving & paying a Square Invoice.

We sequenced the work to be released in a staggered manner, careful to not make any too large of changes all at once. This of course grew the already scope of work even larger, as each of these intermediate releases needed their own designs and planning. We rolled out these changes in parallel with the other new customization features, and eventually got to full release after a couple months.

I left the company prior to full release so I don't have the data to back it up, but the experience has not changed since leaving so I can only imagine it led to net positive outcomes ¯\_(ツ)_/¯.